____________ requires that salespeople recognize potential buyers' needs and give them the necessary information.
A. Team selling
B. Creative selling
C. Missionary selling
D. Relationship selling
E. Technical selling
Answer: B
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In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) to be avoided in routine positive messages. B) a good way to build customer relationships. C) an important part of all negative responses to claim letters. D) insulting and self-serving, unless you include a check or a free product. E) most effective in an indirect message.
M1 money multiplier equals
A. (transaction accounts + currency) ÷ monetary base B. (transaction accounts - currency) ÷ monetary base C. (transaction accounts + currency) × monetary base D. (transaction accounts - currency) × monetary base
Entering or using a territory without permission is called ______.
a. violation b. invasion c. contamination d. mitigation
Give examples of two forces outside an organization and two forces inside that would be likely indicators of a need for change.
What will be an ideal response?