How would an HR director seek to make a return-on-investment calculation for an ethics training workshop?
What will be an ideal response?
An HR director might wait for a period of six months to a year after the workshop
and then test the amount of theft, or perhaps the number of reported ethics violations, in that time compared to the same amount of time before the workshop.
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Which of the following is true about a marketing cost scope effect?
A) It refers to a reduction in the sales expenditure, to increase profit margins. B) It refers to production process improvements that are the result of learning. C) It refers to the use of innovative marketing strategies to increase market share. D) It refers to cost efficiencies derived from product line extensions. E) It refers to the cost efficiency achieved by avoiding brand extensions.
Gloria goes to the same bagel shop every morning because the workers there remember her name and remember her order. They always make her feel welcome
The employees of this bagel shop excel at which of the following determinants of service quality? A) reliability B) responsiveness C) assurance D) empathy E) tangibles
Overhead has been underapplied when the
a. Overhead account has a credit balance. b. Overhead account has a debit balance. c. company has overspent in the overhead cost area. d. adjusting entry to account for the underapplied overhead involves a credit to Cost of Goods Sold.
Subjective reports found on social media will lead to what type of research evidence?
A) Anecdotal B) Scientific C) Verifiable D) Objective E) Current