When using desk mics for several panel members, what audio problem must you use spacing to prevent?
a. multiple-microphone feedback
b. multiple-frequency response
c. flat response
d. multiple-microphone interference
e. frequency response
d
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Which of the following statements is true of persuasive speaking, but not informative
speaking? A) expands awareness B) offers choices C) advocates a position D) teaches us something
The media can invade privacy by:
a. disclosing embarrassing personal facts. b. using someone's name or likeness for commercial benefit. c. intruding on a person's physical or mental solitude. d. All of these answers are correct.
Mary works as a customer service representative. She often has to deal with customers who are frustrated or angry. What could you suggest that would assist her in dealing with such customers?
a) Remain calm and try to empathize with the customer's situation b) Be enthusiastic and energetic. c) Plan for the customer's future needs and desires. d) Keep the customer notified about work-in-progress.
Which of the following is/are guidelines for encouraging personal growth as a communicator?
A) Make a strong commitment to help improve others. B) Gain knowledge as a basis for personal change. C) Set goals that are based on our ideals. D) Seek out the perspective others have of you. E) All of these choices are guidelines for encouraging personal growth as a communicator.