Quality scholars indicate that the four following features describe the quality of services provided. Which of the below mentioned features is wrong?

a. Understanding the customer's moment of truth
b. A well conceived strategy for service
c. Customer-friendly service delivery system
d. Product-oriented front-line employees


D
Quality scholars indicate that the four following features describe the quality of services provided:

a. Understanding the customer's moment of truth
b. A well conceived strategy for service
c. Customer-friendly service delivery system
d. Customer-oriented front-line employees

Business

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Business