The typical layout of facilities in a pizza restaurant would be an example of a _____ layout
a. product
b. process
c. cellular
d. fixed-position
A
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____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.
A. Accommodating B. Compromising C. Problem solving D. Forcing E. Avoiding
Profit margin ratio
a. Market price per share b. Net sales c. Gross profit d. Average total assets e. Interest expense, net of tax f. Net income g. Total liabilities h. Total assets
Which element of expectancy theory could be phrased as the question, “What’s the probability that, if I do a good job, that there will be some kind of outcome in it for me”?
a. Expectancy b. Instrumentality c. Effort d. Valence
Which of these messages most effectively conveys empathy in a bad-news message?
A) You have every right to be disappointed. I am truly sorry that our product failed to perform as expected. B) I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance. C) We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed. D) It is with great regret that we must take this step, but you have left us no choice.