Your employee, Tessa, comes to you and says, “I can’t work with Joel on this project because I find him annoying.” Please craft three separate responses to this statement, using three of the five possible response styles. Be sure to label each response with the style you are using.
What will be an ideal response?
Student answers will vary. Examples might include:
Advising response: “While you might not care for Joel’s personality, his expertise is necessary for you to be successful on this project and you should try to focus on what he’s bringing to the team.”
Diverting response: “That reminds me, can you update me on the final results of the last project you worked on?”
Probing response: “What is it about Joel that you find so annoying?”
Reassuring response: “I’ll be closely involved with the team during this project and will intervene if Joel gets out of line.”
Reflecting response: “You and Joel have had some conflicts in the past, is that what you’re saying?”
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