Although mens rea is a required element for most crimes, many regulatory crimes dispense with it
a. True
b. False
Indicate whether the statement is true or false
True
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Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls. According to revised path-goal theory, Andrew is using a(n) ______ leadership style.
A. work facilitation B. interaction facilitation C. supportive D. achievement-oriented E. value-based
Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next
A) inseparability B) variability C) personalization D) responsiveness E) intangibility
________ encompasses a societal and professional standard of right and fair practices that are expected of marketing managers in their oversight of strategy formulation, implementation, and control.
A. Marketing ethics B. Accreditation C. Price fixing D. Personal selling E. Social responsibility
Al owns a farm that he believes is worth $150,000 . Betty knows that there is oil under the farm and offers Al $160,000 for it. Al is suspicious and asks her why she wants to buy the place. She says she would like to live in the country. Al then asks her if she thinks there might be valuable minerals under the land. Betty laughs and says she doubts that very much, so Al sells her the farm for
$160,000 . Al later realizes that the land was worth more than he was paid. Al can have the contract voided based upon fraud. a. True b. False Indicate whether the statement is true or false