Concentrating too hard is a listening mistake. Describe the mistake and briefly explain why it
is a problem.
What will be an ideal response?
Concentrating too hard is when the listener fears s/he may miss information or the
message given by the speaker and attempts to record/retain everything said. The
listener becomes distracted, thereby potentially missing important points or concepts.
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Touch should always be avoided in the learning environment to prevent that status difference from being lost
Indicate whether this statement is true or false.
If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the person's name so you can use it when you call back is a strategy Hocker and Wilmot call "calm persistence."
Answer the following statement true (T) or false (F)
Over its first 50 years, Sports Illustrated featured ______ African American women on the cover of their famous swimsuit issue.
A. 0 B. 2 C. 8 D. 15
Julio had just completed a training session and wanted to assess how the students felt about his presentational skills. Which type of instrument does your text recommend to help gather this information?
a. Multiple choice exam b. Short essay answers c. Semantic differential scale