Why is it necessary to separate a mixed cost into its variable and fixed components?
For management to effectively plan, control, and make decisions, understanding how costs change as output changes is essential. Without the knowledge of the fixed and variable components of a mixed cost, it is difficult to estimate the total mixed cost at various levels of output.
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What are the three most common critical incidents during service encounters, which cause customers to switch to other services?
a. failures in the service itself, negative employee actions, and unsatisfactory employee response to service failures b. failures in the product, disappointment with the product, and lack of care c. lack of focus on the end goal, lack of employee attentiveness, and disinterest in the product d. failures in the response to service failure, lack of understanding the organizational goals, and failures in the product
Answer the following statements true (T) or false (F)
1. Downward communication is a short and simple yet serious statement uttered by a superior and targeted toward a particular subordinate that is intended to reinforce appropriate work behavior and conduct. 2. Workplace rebellion occurs when you express disagreement or contradictory opinions about the workplace and its policies, practices, and employees. 3. The choice of which kind of dissent to use is often based on the perception of whether the response to the trigger event will be viewed as constructive or adversarial. 4. Workers who express upward dissent tend to have a low-quality relationship with their superiors, marred by distrust. 5. Mentor–protégé relationships develop between an experienced colleague who has attained career success and a less advanced colleague who demonstrates the potential to be equally successful at work.
One measure of the magnitude of international trade and how it has grown is _____________ of global output that is now destined for international trade.
A. 75 percent B. 60 percent C. 25 percent D. almost 50 percent E. 10 percent
Whenever ______ are sold by a company, they pay out dividend payments to the purchaser, and the amount of the sale is shown as owners’ equity on the balance sheet.
a. capital assets b. stocks c. short-term loans d. bonds