________ is the process of sending returned products back up the supply chain for value recovery or disposal
Fill in the blanks with correct word
Reverse logistics
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Answer the following statements true (T) or false (F)
1. The most highly developed technical applications of guestology can be found in the systems area. 2. “The wait” is difficult to model and study with computerized simulation techniques because of differing guest opinions about an appropriate wait length. 3. You can figure out what factors in the service product, the environment, and the delivery system are the key drivers to guest satisfaction and intent to return by putting yourself in the guests’ shoes and determining what you think is most important. 4. Regardless of the size of the innovation, the skill of the leader to implement change successfully will make the difference between success and failure.
What is supply chain management?
What will be an ideal response?
According to the text, an important socioeconomic dimension is
A. the decreasing number of working women, which will increase demand for lower cost staples. B. the increase in the number of working women, which may expand the market for convenience goods. C. the urban-to-rural shift, which impacts demand for housing. D. the increase in the number of elderly in developed nations, which reduces demand for health care. E. the increasing birth rate in most developed nations.
A significant improvement in the legal status of some employees was made by the Equal Employment Opportunity Act of 1972 . The act
a. assures all workers equal access to all jobs where payment is in hourly wages rather than monthly salaries. b. abolishes time consuming informal conferences and conciliation over disputes, which employers could ignore. c. provides that all labor-management disputes must be settled within a reasonable time, not to exceed 90 days. d. gives the federal Equal Employment Opportunity Commission (EEOC) the power to institute civil lawsuits to eliminate violations of the Civil Rights Act.