A nurse is explaining the need to obtain laboratory tests on client who has an infection and is of a cultural group different from the nurse's. During the interview, the client averts eye contact and refrains from answering questions for long periods of t
A) In this client's culture direct eye contact may show disrespect.
B) Come back at a different time, when the client is feeling more communicative.
C) Have another nurse finish the interview, because there is something uncomfortable the client senses.
D) Leave the room and come back after having learned more about this particular culture.
Answer: A
Nonverbal communication includes silence, touch, eye movement, facial expressions, and body posture. In some cultures direct eye contact may indicate disrespect. In addition, some cultures are quite comfortable with long periods of silence. Before assigning meaning to nonverbal behavior, the nurse must consider the possibility that the behavior may have a different meaning for the client and family.
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