One way to discover intangible factors influencing the other party's behavior is to look for visible evidence to explain their behavior, such as having a new boss. What are two other ways of discovering the other party's intangible factors?
What will be an ideal response?
One way is to ask open questions, trying to get the other party to reveal why they are sticking on a given point. Another way is to take an observer or a listener with you to the negotiation. They may be able to read the other's emotional tone or nonverbal behavior, focus on roadblock issues, or take the other's perspective.
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What is the main objective of a company using the balance sheet approach to determine compensation for expatriate managers?
A. to give the manager the same standard of living plus extra for the inconvenience of moving B. to ensure that the company does not get stuck with paying the higher costs of living in an overseas location C. to give the manager an amount of compensation that enables the company to balance the books D. to give the manager the same amount of pay as in the home country but in the host country's currency E. to adjust the manager's pay downward so total compensation reflects the benefits of getting to travel
Give an example of a pure service provided by a company
What will be an ideal response?
A large university seeking to enhance its knowledge management approach to public relations and research would
a. wait until a significant issue arose and conduct an issue study b. conduct focus groups c. conduct informal studies and research continually to save money d. conduct formal field surveys on a regular basis e. hire a knowledge management consultant
Nonverbal communication includes written messages
Indicate whether the statement is true or false