In monolithic organizations,

A. discrimination and prejudice are almost nonexistent.
B. group members from other than the norm primarily hold low-status jobs.
C. cultural integration is very high.
D. minority members identify strongly with the company.
E. minority members need not adopt the norms of the majority to survive.


Answer: B

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Which of the following statements about customer value is most accurate?

A. Research suggests that firms can be most successful by being all things to all consumers. B. It is impossible to place a dollar value on a loyal, satisfied customer. C. Loyal customers are less profitable to firms in the long run since they expect lower prices over time in order to remain loyal. D. Target customers assess customer value in terms of the combination of benefits (quality, convenience, etc.), regardless of the price. E. To create value for targeted buyers, firms must build long-term relationships with them.

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One way that lower power parties can deal with the big players in business deals and partnerships is by limiting the ways you can do business or limiting whom you can do business with. This is an example of which piece of advice?

A. build momentum by doing deals in sequence B. never do an all-or-nothing deal C. constrain yourself D. make yourself bigger

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According to the 9-box matrices used to evaluate the performance and potential of followers, which of the following is true of "Key Players"?

A. They are high performers with high potential. B. They are low performers with high potential. C. They are low performers with moderate potential. D. They are moderate performers with moderate potential.

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According to the Myers-Briggs Type Indicator® (MBTI), if when gathering data you prefer abstract data and concepts, you are an

a. Openness type b. iNtuitive c. Sensor d. Perceive

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