List and explain two conflict resolution skills
What will be an ideal response?
Answer should include two of the following conflict resolution skills. (1 ) Withdrawing occurs when we psychologically or physically remove ourselves from the situation. (2 ) Accommodating occurs when you go along with the wants and needs of the other person over your own for the sake of getting along. (3 ) Forcing occurs when one person has power and dominance over the other person and gets their
way as a result. (4 ) Negotiating occurs when there is a give-and-take process that leaves both parties
satisfied and dissatisfied with some aspects of the outcome. (5 ) Collaborating occurs when
cooperation and mutual respect allow those involved to engage in problem-solving to find a solution
that meets the needs and wants of all those involved.
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Words such as "downsizing" and "infinite horizons" make the unpleasant or mundane seem positive and appealing. These types of terms are called
A) euphemisms. B) weasel words. C) jargon. D) gobbledygook.
What are the different types of representations, and how can a speaker use them effectively?
What will be an ideal response?
What compliance-gaining strategy is being used when someone makes an appeal based on a relationship with that person?
a. Activation of impersonal commitments b. Activation of personal commitments c. Rewarding activities d. Expertise activities
Which of the skills below reveals through words how something works, why something occurred, or how something should be evaluated?
A. Defining B. Describing C. Explaining D. Demonstrating