Jasmine used a few vivid graphs during her speech. As a result, her listeners would likely think _____
w. little, since we are now so accustomed to visuals
x. she's quite organized as a speaker/communicator
y. she has taken great pains to assist their understanding
z. she has embellished, perhaps to distract from verbal content
A) w. & z.
B) x. & y.
C) x. & z.
D) y. & z.
B
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In the 1970s, Time Warner broadcasted successfully the first interactive cable system called “Qube.”?
a. True b. False
The communication climate within an organization is tied to the type of organization it is rather than to the top management style within the organization
a. True b. False
Which of the following are important steps to handling a dissatisfied customer?
A. Work with the customer to set up an action plan that will meet his or her expectations. B. Seek to better comprehend the problem by paraphrasing their feelings. C. Apologize and offer compensation if you can. D. All of the above. E. B and C only
Maurice is a high-school science teacher. Whenever she begins her class, she says to her students, "Close your books. Keep your personal stuff inside your bag. Sit upright. Face the board." In this scenario, Maurice is involved in:
a. making her students physically ready to listen. b. identifying the main topic of discussion. c. observing students’ nonverbal cues. d. empathizing with her students.