Describe the features of a good positive response to a routine request
A good response to a routine request has the following features:
a . It revises subject line after clicking "Reply" to communicate enthusiasm for providing exceptional personalized service.
b. It highlights specific answers to recipient's questions using an articulate, concise writing style.
c. It shows sincere interest in the request and the person.
d. It addresses audience's concerns using an articulate, concise writing style.
e. It provides more useful information that communicates genuine interest in person and expertise in area of concern.
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The circadian rhythm refers to the psychological 24-hour cycle associated with the earth's rotation.
Answer the following statement true (T) or false (F)
When the cost of direct materials leaves the materials inventory account, those costs are next entered into which account?
a. Factory Overhead Costs; b. Direct Materials Inventory; c. Work in Process Inventory; d. Finished Goods Inventory; e. Products Inventory
You have just received your cell phone bill, and realized that you have been charged this month and for several previous months for a calling feature you did not authorize. You called the cell phone provider but were told that only the charge for this month can be credited. You are planning to write a letter to get your bill adjusted. What tone should your letter have? Why?
According to your text, positioning assumes that consumers
A. will make up their own minds about a product, regardless of how it is marketed. B. are innovators and will always want the latest and most innovative products. C. will compare goods and services on the basis of benefits. D. will always want to pay the lowest price possible for a product. E. are followers and will only buy products that appeal to their friends as well.