Jack and Luke used the same mechanic to fix their cars. Both were unhappy with recent repairs. Luke who complained because his car was improperly repaired will have a ________ level of adequate service and a ________ zone of tolerance than Jack who did not complain about how poorly his car was running after the mechanic put in new spark plugs and did other maintenance.
A. Lower; wider
B. Stays the same; stays the same
C. Lower; narrower
D. Higher; wider
E. Higher; narrower
Answer: E
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Sue is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Sue is expressing what type of need for power?
A. legitimate B. autonomous C. personal D. organizational E. institutional
The ________ in a service blueprint separates which steps are in view of the customer from those that aren't
Fill in the blanks with correct word
Urasil Mobil Corporation is a small petrochemicals firm. Since the owners of the firm do not want to pay a high listing fee, the firm's shares are not listed on an organized exchange. In this case, Urasil Mobil Corporation would trade its stocks in the _____.
A. over-the-counter market B. money market C. free market D. private-player market
The following returns were earned last year: Fund A, 10%, Fund B, 20%, the overall market, 11%. Fund A's beta was 0.8 while Fund B's was 2.0. Therefore, both funds would have been good investments
Indicate whether the statement is true or false