"Piggybacking" one's way into a new business involves using a(n) _____ approach.
a. new-new
b. old-new
c. new-old
d. old-old
ANSWER: c
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Which element below is not one of the possible outcomes of an influence tactic?
a. Compliance b. Resistance c. Adherence d. Commitment
Telecommuting refers to a practice where:
A. employees are able to interact with the office when working at home or while travelling. B. two or more part-time individuals perform the work of one full-time individual. C. employees work for longer hours per day to reduce the number of days in a work week. D. two or more employees form a group and exchange each other's work to eliminate monotony.
What standards did the Supreme Court set forth for evaluating employer statements to employees during an organizational campaign?
The term "voice of the customer" refers to:
a. the performance levels or expectations that define the quality of customer contact with an organization. b. the customer requirements as expressed in the customer's own terms. c. the involvement of customers in the development of new products. d. customers' investment or commitment to a brand or a product.