The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT

a) don't respond immediately; read and process a message several times before responding.
b) assume that others mean well unless you have a history of difficulty with a particular member.
c) if you aren't sure what a member means in a message, ask for clarification.
d) use "I" statements rather than "you" statements, as the latter can be interpreted as accusatory.
e) take a message personally.


ANS: e

Communication & Mass Media

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This was brought to the attention of the relevant authorities at the newspaper and the newspaper sued Danielle for using its content. In such a situation, why is the newspaper suing Danielle? a) Because she failed to give credit to the source b) Because she did not negotiate a fair exchange of value with the newspaper c) Because she violated the concept of fair use d) Because she used the material in a misleading manner

Communication & Mass Media

Elite compared to less elite athletes benefit more from switching these two imagery techniques:

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Communication & Mass Media

________ is narrative proof or storytelling

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Communication & Mass Media

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Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media