Which term below consists of the equipment, materials, training, information, staffing, and budgets the organization supplies to support the team’s goals?
a. Tasks
b. Resources
c. Systems
d. Interdependence
b. Resources
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Ethnic consumers tend to be more brand loyal than their Caucasian counterparts
Indicate whether the statement is true or false
________ means to provide customer service personnel and sales associates that really want to help customers and provide prompt service.
A. Empathy B. Assurance C. Reliability D. Responsiveness E. Tangibility
You can use apostrophes to indicate ___________
a. past tense b. footnotes c. possession d. the end of a sentence
When people from one culture behave in ways that are surprising to people from another culture in a business meeting, all those attending the meeting need to make thoughtful (______ cognition) rather than spontaneous adjustments.
A. work group interactions B. Type 2 C. Scripts D. internalization