________ is a group incentive program that measures improvements in productivity and effectiveness and distributes a portion of each gain to employees.
A. Group bonus
B. Commission sharing
C. Merit rate
D. Profit rate
E. Gainsharing
Answer: E
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______ can be described as certain words or metaphors and expressions specific to an organization.
What will be an ideal response?
Inside influences for change in organizations, such as company culture and employee diversity are called
a. Exterior pressures b. External forces c. Interior pressures d. Internal forces
Which of the following is NOT an integral part of customer service?
a. Exhibit sustainable behavior. b. Create a perception in the minds of the customers that the organization acts in an ethically, socially, and environmentally responsible manner. c. Demonstrate a commitment to customer service that is increasingly valued. d. Potential customers do not expect organizations to be ethical and socially responsible.
Lamont applies for a health insurance policy with MedInsure, Inc, an insurancecompany, through Netta, an agent who works for MedInsure. Lamont pays the initial premium. Netta writes a binder, which
a. acknowledges the application and promises to consider it. b. attests to the truth of each statement in the application c. evidences receipt of the payment of the initial premium. d. indicates that a policy is pending and states its essential terms.