Briefly describe change management
What will be an ideal response?
Change management is a process of assisting people to make major changes in their working environment. The types of people involved in a change management process include:
1. The sponsor person or group that legitimates the change.
2. The change agent person or group who causes the change to happen.
3. The target person or group who is expected to change.
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Answer the following statements true (T) or false (F)
1. Productivity expert Odette Pollar recommends that managers delegate (1) emergencies and (2) confidential matters, and (3) personnel-related matters. 2. An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments. 3. A company's organizational structure is its formal and informal marketing systems of goods, services, ideas, and customer relationships. 4. A company with a market culture has a strong internal focus, and it concentrates on developing the business and marketing plans, as well as helping employees market their product(s).
When another customer complains about the hair salon where Georgeanna is a loyal customer, she defends it because she feels responsible for the continued success of the hair salon
This behavior suggests she has reached the ________ rung of the loyalty ladder. A) word of mouth/buzz B) repeat purchase C) satisfaction D) evangelism E) ownership
The costs generated by the cost management system are used to
a. assess product/service profitability. b. establish prices for products with significant competition. c. determine underlying reasons for variations from standards. d. all of the above.
Natural resources are
a. depleted as they are extracted. b. current assets. c. recorded at market value. d. all of these.