Which concept below outlines the strategies and tasks to be undertaken, describes who will be responsible for each task, states when these tasks must be completed, and discusses the amount of financial resources needed to achieve the task?
a. Operational planning
b. Tactical planning
c. Divisional strategy
d. Organizational strategy
a. Operational planning
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Anton is a salesperson at GF Motors Co. Ben, a customer, has an engine complaint with the car he purchased from GF Motors. Anton listened to his complaint and determined the facts in the complaint. Which of the following should Anton do to effectively respond to his customer in this scenario?
A. He should offer a solution and gain agreement that the proposed solution is acceptable. B. He should interrupt the customer if the customer is describing imaginary grievances. C. He should discuss how another employee of the company is actually at fault. D. He should determine whether his firm or the customer is responsible for the problem. E. He should attempt to sell a different car to the customer.
Amforted is a company that provides various multinational corporations with housekeeping staff on contract basis. Each relationship manager is allotted one client to work with until the contract period is over. In the context of customer relationship management, Amforted most likely establishes _____ with its customers.
A. limited relationships B. partial partnerships C. full partnerships D. distinct relationships
Merchants are required to warrant that the goods they sell or lease are fit for the particular purpose for which a buyer or lessee will use the goods.
Answer the following statement true (T) or false (F)
The time between customer arrivals at a furniture store has an approximate exponential
distribution with mean ? = 8.5 minutes. If a customer just arrived, find the probability that the next customer will arrive in the next 5 minutes. A) 0.182684 B) 0.444694 C) 0.817316 D) 0.555306