Hysterical cruise vacationers besiege Tatiana, their excursion coordinator, and her fourteen assistants at the Port of Cozumel when they realize that all water excursions have been cancelled for no reason in particular
It takes them 4 minutes to find the customers an alternative excursion activity and customers cluster around them at the rate of 200 per hour. About how many customers are waiting in line to receive their valuable service if the service times are exponentially distributed and the arrivals follow a Poisson distribution?
A) 2.78
B) 3.17
C) 4.52
D) 5.00
Answer: C
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The statement of retained earnings accomplishes which of the following?
a. It summarizes income earned and dividends paid over a single period of the business. b. It accumulates all revenues for the year. c. It summarizes the balance sheet accounts. d. It summarizes the capital stock accounts over the life of the business.
Answer the following statements true (T) or false (F)
1. Eye contact is a constitutive rule than counts as paying attention. 2. Over half of interpersonal messages are conveyed nonverbally. 3. Nonverbal communication cannot substitute part of a verbal message. 4. Nonverbal cues can conflict with what is being said. 5. Kinesics refers to how people use their voices to communicate and express themselves.
In the buying center, several people can occupy a given role such as user or influencer, and one person may play multiple roles
Indicate whether the statement is true or false
A clothing store hires additional customer service employees in anticipation of demand associated with the release of a popular new product. The clothing store is taking a risk related to which characteristic of services?
a. Service quality varies from server to server b. Services are intangible c. Services cannot be inventoried d. Service quality varies from company to company