A(n) ___________________________is a PL/SQL block that executes in place of a DML action on a database view.
Fill in the blank(s) with the appropriate word(s).
Instead-Of trigger
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The first thing a salesperson should do in dealing with a customer's complaint is:
A. emphasize that another member of the selling firm is at fault. B. determine whether the buying or the selling firm is at fault. C. represent the customer's position to the selling firm's personnel. D. offer a satisfactory solution. E. encourage the customer to tell his or her whole story.
An estimated 60–70% of U.S. applicants take ______, especially when being considered for customer service jobs.
a. online achievement tests b. aptitude tests c. online personality tests d. physical exams
A liability may exist even if there is uncertainty about whom to pay, when to pay, or how much to pay.
Answer the following statement true (T) or false (F)
Venus Office Supplies offers customers a $0.50 coupon for turning in their empty printer cartridges. Venus collects the cartridges and then returns them to the producer for recycling. This is an example of ________.
A. inbound logistics B. outbound logistics C. reducing transactions D. order processing E. reverse logistics