Brianna is giving a speech on job specialization for her business class. She will most likely tell the class that one of the reasons for job specialization is
A. the organization is too large for one person to do everything.
B. special skills are not needed to complete specialized tasks.
C. a worker repeating the same job becomes bored and slows down the operation.
D. not everyone wants to do the same thing.
Answer: A
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At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees. This training covers the ______ responsibilities of line management.
A. legal B. labor cost controls C. leadership and motivation D. training and development
The sales peak typically occurs during which stage of the product life cycle?
A) introduction B) youth C) development D) maturity E) leveling
Which of the following is a guideline for the construction of pie charts??
A) ?Position the smallest slice or the slice that need not be emphasized at the twelve o'clock position. B) ?Working counterclockwise, place all slices in descending order of size. C) ?Label only important slices with information about the quantitative size (percent, dollars, etc.) of each slice. D) ?If it is not possible to place appropriate labeling information beside each slice, use a legend to identify each slice.
You should use sensitive language in an adjustment message in case the customer is already upset. Therefore, which of the following provides the best advice?
A) Do not suggest your business typically pleases its customers; do apologize for failure. B) Don't use negative words (regret, error, failure); do use positive words (hope, achieve, strive). C) Do not be vague about improvements; do guarantee the situation will not recur. D) Do not blame customers; do blame individuals or departments inside your organization.