An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have
A. an entrepreneurial mindset.
B. a shorter-term focus.
C. a low tolerance for ambiguity.
D. conservative values.
E. a high aversion to taking risks.
Answer: A
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An ________ system allows a company's business units to submit orders, issue invoices, and conduct business electronically with other company units as well as outside companies
A) Internet B) intranet C) ECR D) EDI E) EPOS
All of the following increase the damage done by emotional labor EXCEPT ______.
A. being well suited for service roles B. interacting with aggressive clients C. high levels of interaction with customers D. suppressing negative emotions
The right hand side of a T account is known as a debit and the left hand side is known as a credit
Indicate whether the statement is true or false
Which of the following companies most likely has a philosophy that elevates customer service to the highest level?
A. a company that would rather have customers go to the customer service department than let salespeople handle complaints B. a company that institutes a no-hassle, no time-limit return policy C. a company that allows items purchased online to be returned within 10 days D. a company whose website shows the product offering, but doesn't allow customers to purchase items online E. a company that allows customers to request a shipping label to return a product