A nurse was so angry at a family for not being home when the nurse arrived for their appointment that the nurse wanted to drop the family from the agency caseload. What would the agency supervisor need to point out to the nurse?
a. Clients can have emergencies that interfere with plans.
b. Communication about the time of the appointment may not have been clear.
c. Nurses expect promptness and compliance, but not all clients feel the same way.
d. Perhaps the nurse made an error in writing down the appointment date and time.
ANS: C
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