Administrative agencies are a relatively new development in the history of the U.S
a. True
b. False
Indicate whether the statement is true or false
False
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Which of the following statements is true of customer loyalty?
A. It refers to customers making repeat visits to a retailer and being satisfied with their experiences. B. It occurs when customers purchase merchandise and services from a retailer because of its convenient location. C. It is the sole result of superior customer service. D. It is an emotional connection between a retailer and a customer. E. It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions.
By promoting the use of clean cookstoves in developing nations, a global alliance hopes to reduce:
A. Deforestation. B. Black carbon. C. The burning of fossil fuels. D. Methane.
Which of the following statements is False
a. Intellectual capital consists of intangible assets such as knowledge, skills and information. b. The chief financial officer of an organization is considered to be a member of staff personnel. c. Responsibility is the obligation of an individual to accomplish a task or to achieve an objective. d. Authority refers to the right of an individual to use resources to accomplish a task to achieve an objective.
List the actions and attitudes that reflect excellent customer service. Illustrate each from your own experiences as either a customer or a service provider.
What will be an ideal response?