Using an agent provides benefits to a principal, but can also result in liability imposed on the principal.
Answer the following statement true (T) or false (F)
True
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The basic idea behind a CRM program is to assess the value of each customer in the CIF to the firm and then develop standardized programs that appeal to most customers
Indicate whether the statement is true or false
Which of the following is a characteristic of high-context communication?
A. rarely express direct disagreement B. heavy emphasis on written contracts C. face conflict head on D. none of these
Change initiatives may cause mixed feelings from change recipients based on the impact of all factors except:
a. Their relationship with others b. Their ability to do their job c. Their compensation and bonuses d. The fit with their needs and values
Which of the following statements is MOST sender-centered?
a. Congratulations on your new job with the sales department. b. I want to take this opportunity to offer my thanks for the service provided. c. Please send a copy of your annual report. d. All customers receive a discount with the coupon.