Which of the following training and development methods is most appropriate when people just need to learn facts such as work rules or legal matters?
A. Videotapes
B. Role-plays
C. Practice work
D. Discussion
E. Coaching
A. Videotapes
There are all kinds of training and development methods, and their effectiveness depends on whether what is being taught are facts or skills. If people are to learn facts, such as work rules or legal matters, then lectures, videotapes, and workbooks are effective. If people are to learn skills, such as improving interpersonal relations or using new tools, then techniques such as discussion, role-playing, and practice work better.
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