To reinforce members' feelings of worth, identity, and self-esteem, let them know they are ____.
A. part of a productive team
B. great at working independently
C. on the verge of being fired
D. easily replaced
Answer: A
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Brad supervises several employees who seem to have low self-efficacy. To improve this situation, he should do all the following except
A. serve as a role model and mentor to them. B. provide guided experiences. C. avoid rewarding small successes. D. nurture their self-efficacy. E. give positive feedback and constructive pointers.
What are the three factors of a guest’s response to a service setting?
a. physical, mental, emotional b. physical, cognitive, emotional c. physiological, mental, emotional d. physiological, cognitive, emotional
In 2017, Fortune 500 companies used ________ more than Facebook.
A. Twitter B. Tumblr C. LinkedIn D. Pinterest
Andrew agrees to paint Betty's house for $500. Two days after he starts the job, he decides that $500 isn't enough money. He refuses to finish the job unless Betty agrees to pay him $100 more. What law applies to this fact situation?
A) The acceptance of additional money to settle a disputed claim is supported by consideration. B) A past obligation is sufficient consideration for a new promise. C) Andrew gives no additional consideration in return for modification of a preexisting contract. D) Betty has made a promise in exchange for a forbearance.