Under the systems perspective, a system is defined as
A. an interrelated set of elements that functions as a whole.
B. a procedure for fair and impartial performance appraisals.
C. a collection of independent organizations.
D. the central technology of the organization.
E. the ideal process for completing a particular job.
Answer: A
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Which of the following is the best method of recovering customer goodwill?
A) sending service people to conduct door-to-door surveys B) contacting the complaining customer as quickly as possible C) identifying prospective customers from the customer database D) customizing products according to individual customer need E) defining and measuring the customer retention rate
Which of the following statements is TRUE?
A) the promise to repay a mortgage is the covenant B) the lender is the mortgagor and the borrower is the mortgagee C) houses that are sold on a power of sale usually bring a price above market value D) in a foreclosure if the lender sells the property the lender must return any money above the value of the mortgage to the borrower E) a home owner cannot legally take more than three mortgages on one property
The degree or strength of a relationship between two variables is shown by the:
A) alpha. B) mean. C) mean absolute deviation. D) coefficient of correlation. E) cumulative error.
Which of the following encompasses all of the information contained within a single business process or unit of work with the primary purpose of supporting daily operational tasks?
A. Analytical information B. Targeted information C. Transactional information D. Productive information