A Web site that indexes World Wide Web information in a specific fieldis known as a
a. vertical search engine.
b. hyperlink.
c. directory.
d. browser.
a
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All of the following are guidelines for effective brainstorming EXCEPT
A) Voice only ideas of high quality. B) The wilder the idea, the better. C) Generate new ideas by combining various ideas that have already been suggested. D) Avoid nonverbal criticism of ideas. E) All of the above are guidelines for effective brainstorming.
Select the objective from the list below that would be measurable:
a. At the end of the training session, trainees will appreciate the value of using good customer service skills. b. At the end of the training session, trainees will understand how to use effective customer service skills. c. At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls. d. At the end of the training session, trainees will itemize customer service skills.
Interest, persuasion, decision, implementation, and confirmation are the five stages in the decision process of the Diffusion of Innovation Perspective
Indicate whether the statement is true or false.
The process whereby an organization monitors its own adherence to legal, ethical, or safety standards, rather than have an outside, independent agency such as a third party entity monitor and enforce those standards ______.
A. copyright B. industry self-regulation C. MPAA D. regulating for morality