Formative evaluation usually involves collecting quantitative data through tests or objective measures of performance.
Answer the following statement true (T) or false (F)
False
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After completing negotiation for a new computer system, Jane, the salesperson, added, "Oh, there is also a $5,000 installation and instruction charge." Which win-lose negotiation tactic did Jane use?
What will be an ideal response?
A particularly important purpose of retail-oriented promotions is:
A) to create awareness about the product. B) to obtain feedback about the product from the customers. C) to gain or maintain distribution. D) to identify additional features required to improve the product.
Sonya realizes that she suffers from communication apprehension. Which of the following is recommended to help her overcome this communication barrier?
A. find a job that she will not have to talk as much in B. take assertiveness training C. find someone who can talk for her D. avoid workplace conversations
The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
a. Establish rapport and credibility b. Address the receiver's needs c. Simplify the task of organizing the message d. Assure that perception of reality is the same for everyone