Good customer satisfaction measurement systems are designed to provide information about a customer's future buying behavior

Indicate whether the statement is true or false


T

Business

You might also like to view...

How does the worldview difference in social class help explain why the sons and daughters of working-class families typically spend their entire lives living within a hundred miles of where they were raised?

What will be an ideal response?

Business

During October, Department A started 320,000 units of product in a particular manufacturing process. The beginning work in process inventory was 50,000 units, and the ending inventory was 30,000 units. Direct materials are introduced at the start of processing, and beginning and ending inventories are considered to be 50 percent complete with respect to conversion costs. Department A uses the

FIFO costing method. The number of units started and completed during October was a. 350,000. b. 360,000. c. 290,000. d. 320,000.

Business

Today, marketing must be understood in terms of not just making a sale but also ________.

a. satisfying customers’ needs
b. understanding customers’ value
c. understanding customers’ self-images
d. advertising brilliantly
e. successfully remaining in the market

Business

Brandon's computer shop has hired a consultant to help apply operations management techniques to increase profits. Currently the shop sells most of its computers to a high-end customized online retailer and sales are steady at 250 per month

A single work cell produces the computers. To produce the computer, three operations are required. First the parts must be assembled, next software must be installed, and finally the computer must be safely packed and labeled for shipping. These operations take 2 hours, 5 hours, and 1 hour respectively. If there are 6 available work hours each day and the shop operates 20 days per month find: (a) the takt time, and (b) the number of workers Brandon should hire.

Business