As a ________ leader, the company CEO always left employees with a sense of purpose, enthusiasm, and clear intent after the quarterly town hall meetings.
A. transactional
B. relationship-oriented
C. coercive
D. charismatic
E. servant
Answer: D
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Utility refers to
A. the benefits or customer value received by users of the product. B. the fixed costs associated with the production of a single unit of a product within a product line. C. the adaptability of a marketing program to adjust to changes in the marketing environment. D. the variable costs associated with the production of a single unit of a product within a product line. E. the number of alternative uses or benefits that can be provided by a single product or service.
______ is a process in which the employer provides the employee with opportunities to correct poor behavior before terminating them.
A. Employee assistance program (EAP) B. Progressive discipline C. Coaching D. Management counseling
Which one of the following does the chapter identify as a source of conflict?
A. the distribution of limited resources available within the organization B. everyone not pulling their weight C. not enough flex-time offered D. employee retention
Ravi has just presented a preview of the office of the future to a group of office managers. Which of the following would provide the BEST closing to his presentation?
a. "Adjusting to the dynamic environment of the future will require an adaptable attitude, an inquisitive mind, and an adventurous spirit. Are you up to the challenge?" b. "Get ready for a new way to work.". c. "That's all I have. Thank you.". d. "So now you have a better understanding of the office of the future. Are there any questions?"