At a storewide meeting, the owner told a story about the founder that inspired the employees to work their hardest and to uphold company values during the upcoming sales event. This is best described as an example of:
A. Motivation through intimidation
B. Manipulation by upper management
C. Encouragement by threatening
D. Inspiration through hero stories
D
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Match the following terms with their examples
1. Funnel 2. Inverted funnel 3. Clarification 4. Elaboration 5. Mirror 6. Tunnel a. "Can you tell me a little more about yourself?" b. "Are there any other features of the location that you would consider important?" c. "You say, then, that it is important for you to be located near a university?" d. "Does your company have an intranet? What are the most common issues or problems that your company deals with regarding the intranet?" e. "Can you tell me about the experiences you've had conducting job interviews? Do you ask applicants how they developed an interest in the job?" f. A series of questions at a similar level of openness or closedness.
A way to understand change in the organizational environment is as follows: When one element changes, the organizations within the environment each must respond, and tend to return to a balanced state. This is called ______.
a. contingency theory b. adaptive theory c. accommodation theory d. systems theory
In the storytelling and issue identification phase, the mediator ______.
A. determines each party’s three best ideas about ideal solutions B. avoids any emotional issues, as they are dealt with later C. sets ground rules about how to communicate D. identifies the parties’ interests and issues to be negotiated
Which combination of index vectors shows the correct principal directions?
a. continuing and converging, but not diverging b. continuing and diverging, but not converging c. continuing and z-axis, but not diverging d. continuing, diverging, and converging e. converging and diverging, but not continuing