Which of the following is true regarding reduction of employee stress?
A. In order to reduce stress, managers should make sure that the employee's abilities match the job requirements.
B. A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations.
C. Improved organizational communications maximizes ambiguity-induced stress.
D. Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress.
Answer: A
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Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of
A. minimizing the impacts of environmental change on the organization. B. facilitating individual and collective efforts to accomplish shared objectives. C. motivating others to achieve extraordinary levels of performance. D. creating a vision and a strategic plan for an organization. E. striving for constructive change by setting a direction for the future.
Social class is the fundamental determinant of a person's wants and behavior
Indicate whether the statement is true or false
"One who waits too long to complain has indicated satisfaction with the agreement despite the initial lack of true consent" is the idea behind the doctrine of:
A. forbearance. B. rescission. C. ratification. D. emancipation.
In Booms and Bitner's 7 Ps of the marketing mix, physical evidence refers to which of the following?
A) the product image B) packaging and design C) the environment in which the service is delivered D) the way in which the customer uses the product or service E) the way the service is delivered