The third stage of a crisis is known as ________
A) the cleanup phase
B) the point of no return
C) the critical moment
D) when things return to normal
E) the warning stage
Answer: A
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presentation's purpose. Indicate whether the statement is true or false
Some people call the late Yasser Arafat a "terrorist," both fearing and reviling him. Some people call him a "freedom fighter," both loving and praising him. The use of these words to describe or evaluate Arafat reflect the power of words to __________.
A. create perceptions B. influence actions C. make relationships D. build barriers
Because ceremonial speeches fall into a special category of speech types, it is not necessary to establish your credibility within your speech
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A. verification B. avoidance C. acceptance D. skepticism