Which of the following is NOT a strategic operations management decision?
A) maintenance
B) price
C) layout design
D) quality
E) inventory
B
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Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) _______ is being implemented when directing that the trucks be loaded in this specific manner.
A. industry standard B. norm C. policy D. rule E. procedure
Which of the following are among the key drivers?
a. the characteristics of a memorable guest experience b. the basic guest expectations that the hospitality organization must meet c. food, shelter, and water d. fun, fair, and interesting
Which of the following promotions would be most appropriate for Reliable Tools to use in its attempt to promote its products and generate new business leads?
A) rebates and price packs B) premiums C) specialty advertising D) samples E) conventions and trade shows
An illusory promise is a contract into which both parties enter but in which ________ parties can choose not to perform their contractual obligations.
A. just one of the B. neither of C. one or both of the D. third