Sandra discovered that much of the conflict between the design and production departments was due to a lack of shared goals and misunderstandings regarding dependencies. By implementing a cross-functional team approach, Sandra addressed the conflict by
A. merging the chain of command.
B. altering the sources of conflict.
C. increasing integration across the departments.
D. changing values and norms within the departments.
E. eliminating autonomy of the departments.
Answer: C
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