When the toddler's ball rolled under the motel bed, his mother was surprised to find a dirty sock and used crumbled tissues under the bed. This physical evidence of service was not what the mother expected to find in this luxury hotel and served to broaden the provider ________ of the gaps model of service quality.
A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4
Answer: B
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Concerning accounting for warranties, which of the following statements is true?
A) Federal income tax regulations require companies to accrue warranty expense in the year of the sale. B) The modified cash basis method is required for tax reporting. C) The modified cash basis method uses a percentage of completion approach to warranty revenue recognition. D) The modified cash basis recognizes warranty expense when cash is received on the sale.
Which of the following will help a service provider overcome the limits imposed by the inseparability of services?
A) using differential pricing B) working with larger customer groups C) providing complementary services D) concentrating on physical evidence and presentation E) standardizing the service process
Matson well known on the "street" was involved in the sale of heroin on a regular basis. One day a person unknown to him named Manny approached him and asked to purchase a substantial amount of heroin. At first Matson refused, but Manny insisted saying
he would pay whatever he (Matson) asked. After about one-half hour of pleading by Manny, Matson sold him a quantity of heroin. After the sale, Manny who was an undercover police officer arrested Matson. When brought to trial Matson's defense was entrapment because he was induced by Manny to commit this crime. Was this a good defense?
Give an example of an assignment of rights and explain the relationship of the parties