__________________changes involve middle-level and supervisory level managers, as well as workers on the front line of the organization.
a. Strategic
b. Grassroots
c. Incremental
d. Discontinuous
b. Grassroots
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Customers usually have a lower price threshold below which prices signal inferior or unacceptable
quality, as well as an upper price threshold above which prices are prohibitive and the product appears not worth the money. Indicate whether the statement is true or false
Customer dissatisfaction resulting from service failure could lead to ______.
A. positive publicity B. gaining trust of customers C. negative publicity D. increased employee commitment
A key supply chain difference between Gateway and Apple is that
A) Gateway's stores currently carry a large variety of products made by other manufacturers, while Apple carries only Apple products. B) Apple has always carried product in their stores while at one time Gateway stores carried no inventory. C) Gateway has always used a push system while Apple has always used a pull system. D) Gateway has no suppliers, preferring to make everything in-house, while Apple buys many of their components from suppliers.
Which of the following is not a common form of electronic surveillance of employees in the workplace?
a. Reviewing employees' emails b. Requiring employees to wear electronic location monitoring bracelets c. Video-recording job performance d. Listening to employees' telephone conversations