Which of the following characteristic is not associated with quantitative research?
a) Rationalism: “That human beings achieve knowledge because of their capacity to reason” (Bernard 1994:2)
b) Empiricism: “ The only knowledge that human beings acquire is from sensory experiences” (Bernard 1994:2)
c) Drawing inferences and conclusions
d) Testing magnitude and strength of relationships
b) Empiricism: “ The only knowledge that human beings acquire is from sensory experiences” (Bernard 1994:2)
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The same internal control objectives apply to manual and computer-based information systems
Indicate whether the statement is true or false
A market nicher is considered to be a(n) ________ specialist if the firm specializes in producing a certain type of product or product feature such as Rent-a-Wreck, that rents only "beat-up" cars
A) end-user B) vertical-level C) customer-size D) channel E) product-feature
Which of the following is NOT recommended when leaving a voice mail message on another person's phone?
a. Write out key points before you call to organize your thoughts. b. Hang up if you have a mental block, and call back. c. Write down your phone number as you speak it to slow down to the listener's writing speed. d. State only your name, number, and business affiliation.
Answer the following statement(s) true (T) or false (F)
1. In a customer flow map, customers cannot wait at more than one location within the process. 2. Customer employee interaction takes place at customer contact points. 3. The line of visibility separates a customer contact point from points where customer contact does not take place. 4. Customers generally like to wait. 5. Capacity sharing refers to finding uses for underutilized capacity.