A bank's estimated bad debt expense associated with its loan receivables is the:
A. allowance for loans.
B. accumulated loan loss.
C. loan loss provision.
D. loan charge-offs.
Answer: C
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If the audience for a presentation will be interested in, but neutral to, what you have to say,
A) reward their goodwill by speaking in a relaxed, confident manner. B) dismiss their concerns and persuade them that they are mistaken for feeling that way. C) consider the indirect approach to establish common ground and diffuse skepticism. D) build your credibility as you present compelling reasons to accept your message. E) limit the use of visuals.
Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time taken using all of the following steps except
A. not assuming they know what the customers are complaining about or what solution the customers are seeking. B. reducing the number of employees that customers must contact to resolve their issues. C. providing customers with clear and precise information. D. not interrupting the customers when they air their complaints. E. requiring store employees to get their manager's approval for all customer service decisions.
What is recognizance?
A) a party's acknowledgement in court that he or she will pay a specified sum of money if a certain event occurs B) a sealed document that contains a formal contract whose contents are known to both parties and the referee who supervised its signing C) a sealed document that contains an informal contract whose contents are known only to the parties D) a party's acknowledgement in court that he or she is not liable to pay any money if a certain event occurs
An _____ is a temporary position that lets one gain experience and lets the employer observe the person as a prospective employee
Fill in the blank(s) with correct word