Distinguish between substantive rules and interpretive rules. What is a statement of policy?
What will be an ideal response?
A substantive rule is much like a statute that has the force of law, and covered persons and businesses must adhere to it. Violators may be held civilly or criminally liable, depending on the rule. All substantive rules are subject to judicial review. An interpretive rule interprets existing statutory language. Such rules do not establish new laws. Neither public notice nor public participation is required. A statement of policy announces a proposed course of action that an agency intends to follow in the future. Statements of policy do not have the force of law. Public notice and participation are not required.
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Total customer satisfaction is measured based on the relationship of ________
A) expected value and total customer benefit B) perceived performance and expectation C) advertised outcomes and real outcomes D) past experience and present experience E) customer attitude and salesperson's attitude
Rogers Motorsports selected accounts as of December 31, 2018, follow:
Prepare the multi-step income statement for the year ended December 31, 2018.
A lowest level manager in product management structure is termed:
A) product manager. B) marketing manager. C) product group manager. D) planning manager.
Describe three of the most effective influence strategies.
What will be an ideal response?