Of the customers that leave companies each year, approximately ________ % leave because of bad customer service
A) 10
B) 20
C) 40
D) 60
E) 80
D
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What level are inputs for estimating fair values are based on inputs that are readily available via prices for identical assets or liabilities in actively traded markets such as securities exchanges?
a. Level 1. b. Level 2. c. Level 3. d. None of these.
Which of the following is FALSE concerning face-to-face meetings?
a. Face-to-face meetings make it harder to reach consensus. b. Face-to-face meetings are helpful when communicating sensitive issues. c. Face-to-face meetings help establish group rapport. d. Face-to-face meetings are preferred to electronic meetings when participants don't know each other.
Global expansion often begins with
A. franchising. B. joint ventures. C. strategic alliances. D. direct investment. E. exporting of goods.
Which of the following would NOT be true of a heterogeneous team compared to homogeneous groups?
a. there is a greater mix of characteristics that aid decision making b. the group’s set of possible solutions and ideas helps the team see things in different ways c. there is a higher level of cognitive comprehensiveness d. there is a higher degree of creativity