Clare, a florist, opened a new store and wanted to purchase a new refrigeration display cabinet for fresh-flower arrangements. She entered into a deal with Alpha Refrigeration Systems for two refrigeration units at $600 each. But, after delivering the units, the salesperson demanded another $100 as delivery charges, which was not mentioned in the deal. Identify the win-lose strategy used by the salesperson.
A. Browbeating
B. Trial balloon
C. Lowballing
D. Good guy-bad guy routine
E. Red herring
Answer: C
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Which of the following is a positive factor when considering the development of a customer database?
A) The product is a once-in-a-lifetime purchase. B) There is no contact between the buyer and seller. C) There is a lot of customer churn. D) The unit sale is very small. E) Customer lifetime value is high.
What fraud scheme is similar to the "borrowing from Peter to pay Paul" scheme?
a. expense account fraud b. kiting c. lapping d. transaction fraud
For a firm to become a highly ethical organization, it must have several key elements: role models; corporate credos and codes of conduct; reward and evaluation systems; and policies and procedures. Explain briefly each of these elements.
What will be an ideal response?
Alice is injured when she is struck by debris floating on her property, which was flooded by a breach of Big R Ranch's reservoir. The rule that a person who engages in certain activities may be liable under the doctrine of strict liability for any harm that results was established by
a. private parties engaged in negotiation. b. the U.S. Congress. c a British court. d. a U.S. court.