The “human relations” aspect became part of organizational behavior ______.
A. before the Hawthorne studies
B. with the Hawthorne studies
C. before Frederick Taylor
D. after Frederick Taylor
B. with the Hawthorne studies
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In creating a balanced scorecard, increasing operating income through cost reduction would belong to which category of performance measures?
a. Learning and Growth b. Internal Business Processes c. Customer d. Financial
The two-factor theory relates lower- and higher order needs to ______ attitudes.
A. employee engagement B. perceived organizational support C. organizational commitment D. job satisfaction
Imitating a rival's competitive advantage requires the company to first identify the rival's competitive advantage
Indicate whether the statement is true or false a. True b. False
Instacart is a service similar to Uber in that it uses an app and promotes the sharing economy concept. Consumers can use the app to contact independent contractors, who will travel to grocery stores and pick up groceries. They will then travel to the consumers' homes to deliver the groceries. Groceries are often marked up to account for the delivery, and customers often pay the drivers tips. However, they receive the benefit of not having to worry about grocery shopping. This service capitalizes on which variable of the e-marketing mix?
A. Product B. Digital media C. Promotion D. Distribution E. Pricing